Operating System

Every conversation.
Every language.
One nerve center.

CallnovoOS is the command layer for a global contact center spanning 65+ languages, 16 operation centers, and 1,800 agents. AI-augmented. Human-driven. Always on.

65+ Languages
1,800 Agents worldwide
16+ Operation centers
20 Years of excellence
Capabilities

Run a global operation
from a single screen

◎

Real-time Operations Dashboard

Live metrics across every center, every language, every channel. CSAT, resolution rates, agent performance, queue depth. No more waiting for weekly reports.

⚙

AI + Human Orchestration

HeroDash AI handles routine queries. Humans handle nuance. CallnovoOS shows you the split in real time and optimizes the balance.

★

Client Health Tracking

Every client account scored and monitored. Spot churn risks before they happen. Surface upsell opportunities when the data says go.

⇄

Competitive Intelligence

Track how Zendesk, Intercom, and Freshdesk are moving. Know their pricing, features, and weaknesses before your next sales call.

English Espanol Francais Deutsch Portugues Русский 日本語 한국어 中文 العربية Bahasa Tieng Viet ไทย Italiano Nederlands Polski

Customer service isn't a cost center.
It's the growth engine.

Two decades of building the world's most multilingual contact center. Now, one operating system to run it all. AI-augmented operations. Real-time visibility. Global scale.

From Markham to Manila, from Shenzhen to Sao Paulo. Every agent, every language, every interaction, orchestrated.